WorkTech Product Support Services
Software Maintenance Contracts
WorkTech defines an annual maintenance contract with each product sale. WorkTech's software applications play a vital role in the day-to-day operation of organizations worldwide. WorkTech takes software support seriously and endeavors to impart the highest level of service for WorkTech solutions. All customers who purchase the WorkTech Annual Service Maintenance Contract will receive the following services:
Product Releases and Product Updates
New product releases and products updates for the WorkTech Time Suite of time and attendance software products, QuickPick for Maximo and the Contractor Cost Tracking System.
Product Design and Testing
Customers can participate in the design of WorkTech product enhancements and receive a beta version of the new release for testing purposes
Product Support
Knowledgeable support technicians provide support via:
Extended Support Services
There are times, either on a short-term or a long-term basis, when customers need extended support services for a specific need. WorkTech's experienced technicians can provide a quotation for extended services that may include:
- Conducting an upgrade of a system application such as, Maximo, SAP, Infor, Oracle financials, etc.
- Implementing WorkTech software at additional sites
- Specialized reports.
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